Customer Intimacy
An increasingly complex, evolving, and fast-paced world necessitates a careful examination of the ways in which interactions between parties take place. Whether these parties belong to the customer realm, meaning those who receive services, goods, or advice from us, or they are suppliers, it is crucial to strive for methods that are comprehensible to the other party. Speaking the same language and getting to know each other better are fundamental if we want to avoid reaching a phase of conflict that may be challenging to resolve. That is why we have undertaken a detailed analysis of what and where improvements are necessary in order to enhance interpersonal relationships for successful interactions, and we refer to this as customer intimacy.
by Gustavo Scotti di Uccio
